How do you make or return an order?

Order on our site

To place an order on our store, we invite you to do the following steps. They will only take a few minutes.

  • Add products to your cart and validate it

  • Create your account or sign in by following the steps

  • Pay via our secure payment platform

  1. Add products to your cart

    To add products to your cart, go to a product page and choose your quantity. You have a button “Add to cart”. Just click on it and you’re done. It can also be possible to add a product directly from the homepage or product category.

  2. Create your account or sign-in by following these steps

    New client?

    Your order in 3 minutes

    1. Enter your e-mail address to create your account and validate your cart.
    2. Enter some personal information to ensure a high-quality service
    3. Validate your delivery and/or billing address
    4. Validate your carrier and our general sales conditions

    Already a client?

    Your order in 60 seconds

    1. Login with your email address or password
      Forgot your password? Click here
    2. Validate your delivery and/or billing address
    3. Validate your carrier and our general sales conditions
  3. Pay via our secure payment platform

Return an order

You can use your client account or send the return form via postal mail:

  • Via your client account

    1. In your customer account, access your order history.
    2. Select the order that contains the product you want to return.
    3. Select the product(s) to be returned by ticking the box next to their name(s). You can add an explanation, so we understand why the item was returned.

    Once this is completed, click on “Make a product return”, and the request will be sent to our logistics department.

    At first, the request will have the status “Pending Confirmation”. We will control the administrative aspect and place your order under “Pending Package” status.

    You must return the package to the following address Elephantom Design - LDP Partner SRL - Rue de Branchon 171 - 5380 Forville - Belgique with the document to print included in your package.

    Once our teams have received your package, the status will change to “Received package”.

  • Via signed postal mail

    Please complete and return this form only if you wish to retract.

    To :

    Elephantom Design - LDP Partner SRL

    Rue de Branchon 171        

    5380 Forville - Belgium

    Company ID (BCE/TVA) : BE 0648.985.428

    Email : returns@elephantom.design

    Phone : +32 (0)474 68 92 38

    I/We (*) notify you/notify (*) hereby my/our (*) withdrawal of the contract for the sale of the goods (*)/for the prevision of services (*) below

    ________________________________

    ________________________________

    ________________________________

     

     

     

     

     ________________________________

     

    : ..../..../........

    (*) Strike out the useless mention

Once received, a quality check of the goods will be carried out. A second "security" verification on the actual receipt of payment and in relation to stolen credit cards will be made. If everything is in order and the products are received in perfect condition, the status will go to “Return complete”. Upon the appearance of this status, a refund without penalty, with the exception of the cost of return, will be made within 15 days of receipt.

For more information, don’t hesitate to consult our general sales conditions or contact us.


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